The Very Dental Podcast Network Very Dental: Does Your Patient Experience Suck? with Dr. Paul Etchison
Dr. Paul Etchison has recently been evaluating what it feels like to be a patient in his office. He takes the patient experience pretty seriously, but since dentistry really sets the bar low (and medicine sets it even lower), he's on a mission to make it amazing! He's got some thoughts:
- Reviews: good, bad and ugly
- Is the bar set low? (yes, yes it is)
- Paul was an advertising major...priming
- TVs on the ceiling
- Touch points and team perspective
- Poo pouri and Paul
- Operatory set ups and consistency
- Complimenting the team during hand offs
- How often is the dentist in their own chair?
- No one is talking about your bond strength!
- Ask your assistant to do an impression of you
- Role paying sucks, but it's really helpful
- Running in to patients out of the office
- The "automatic introduction" trick with your spouse
- Buy Paul's second book and review it
- Dancing at hands on implant courses
Some links from the show:
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