The Circuit Breaker

S2 E1 | Practicing an Empathetic Perspective

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Jan 10, 2023
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INSIGHT

Seeing Problems Through Multiple Lenses

  • Empathetic perspective means seeing an issue from multiple people's lenses and connecting those views.
  • Innovators use this to avoid judgment and ask, "What is it and what can we do with it?"
ADVICE

Bring Customer Views Into Interviews

  • When interviewing, aim to bring the customer's empathetic perspective to the table with as little bias as possible.
  • Ask unconventional questions to reveal how they think, feel, and approach the problem.
INSIGHT

Diversity Reveals Trade-Offs

  • Diverse perspectives uncover gaps and trade-offs that single viewpoints miss.
  • Good innovators foresee problems by mentally playing other roles and checking conflicting needs.
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