061: Why Your Doctor, Lawyer, & Accountant Suck at Service

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the top 4 reasons why the majority of businesses from the medical, financial, and legal industries are so archaic in the client experience they deliver.

You will learn:

• Why doctors, lawyers, and accountants don't have time to focus on strong business practices, building a strong corporate culture, or creating a world-class client or patient experience
• How technical brilliance has become a commodity
• Why there's a need for non-technical senior leaders to help run these industries
• Why these industries need to train not only in technical skills but also in non-technical and soft skills to increase their service aptitude

Resources mentioned:

The Customer Service Revolution Podcast

Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH

If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

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