Balancing AI with the Human Touch: The Key to Safer Online Communities w/ Alice Goguen-Hunsberger

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In this episode of Fraudology join host Karisse Hendrick as she sits down with trust and safety expert Alice Goguen Hunsberger, VP of Trust & Safety and Content Moderation for PartnerHero. Prior to this work, Alice was integral in creating the Trust & Safety strategies for online dating companies OK Cupid and Grindr.

Dive deep into the complexities of online trust and safety as we explore the unique challenges within the gaming and dating app industries, discussing the necessity of balancing AI with the human touch to protect customers from romance scams and fraud.

Alice also talks about a mistake that every startup with user-generated content makes; assuming only good intent among users. She also sights a recent article where the writer suggests that companies with bad customer service practices are setting their consumers up to become victims of bank impersonation scams.

Don't miss this in-depth conversation that uncovers the intersection of customer support, trust, and community within the digital landscape.

To connect directly with Alice Goguen-Hunsberger:

https://www.linkedin.com/in/alicehunsberger/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.