Product Thinking

Dear Melissa - Answering Questions About Experimentation

Sep 29, 2021
Dive into the world of experimentation as Melissa tackles essential questions about metrics and signals for internal apps. Discover how to measure the success of product-led transformations and the importance of driving behavior through actionable dashboards. Learn best practices for centralizing experiment records and setting timeframes for product evaluations. Plus, find out when it’s time to pivot or kill a product based on data-driven insights!
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ADVICE

Measure By Job Impact

  • Measure internal apps by whether they make people faster, better, or cheaper at their jobs.
  • Instrument workflows, track adoption, and combine quantitative metrics with qualitative interviews.
INSIGHT

Qual Research Guides Metrics

  • Qualitative research tells you which quantitative metrics to track and why they matter.
  • Identify what actions in your system correlate to the desired job outcomes before instrumenting for metrics.
ADVICE

Design Dashboards To Change Behavior

  • Treat dashboards as behavior-change tools, not passive status boards.
  • Design displays that prompt engineers to act and instrument outcomes so you can measure impact.
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