Amrita Mathur, VP of marketing at Superside, shares insights on driving SaaS growth with B2B marketing. Topics include building marketing strategies from early stages, customer development, content marketing strategies for startup growth, optimizing productivity through energy management, and navigating the shift to tech and data-driven marketing.
Launching a company before a defined product with beta testing phase data.
Thorough customer interviews to drive product development and marketing strategies.
Test-and-learn methodology prioritizing data-driven decisions for learning velocity.
Effective marketing leveraging customer personas and customer-centric language for revenue growth.
Deep dives
Understanding the Early Days at SuperSIDE
Amrita Mather's journey as the first marketer at SuperSIDE involved launching the company before a defined product existed. With a beta testing phase yielding essential data, she navigated the challenge of identifying the right buyers and shaping the product for SuperSIDE, a design services platform offering subscription-based design plans to cater to diverse user needs.
Exploring the Customer Development Process
During the early stage of SuperSIDE, Amrita engaged in thorough customer interviews to understand user pain points and engagement patterns. By conducting over 50 interviews with diverse user personas, including content marketers, she honed in on underserved segments to drive product development and marketing strategies.
Efficient Marketing Strategies for Growth
SuperSIDE adopted a test-and-learn methodology focused on optimizing for learning velocity rather than immediate revenue gains. By rapidly testing hypotheses, understanding customer insights, and aligning marketing efforts with customer behavior, they prioritized data-driven decisions with a six-month payback period target.
Impact of Marketing Strategies on Revenue Growth
Amrita emphasized the value of effective marketing in steering revenue growth by leveraging customer personas and adopting customer-centric linguistic approaches in website copy. By aligning language with buyer preferences and emphasizing the long-term value of attracting and retaining ideal customers, SuperSIDE aimed for sustainable revenue generation.
Managing Energy and Autonomy in Work Practices
Amrita highlighted the North American work culture's contrast with Indian work practices, emphasizing a culture of autonomy and initiative. Encouraging employees to manage their energy, contribute ideas proactively, and create transparent scheduling practices fosters a more adaptive and productive work environment.
Transition from Technical Background to Marketing
Coming from a technical background, Amrita was drawn to marketing's evolving tech-oriented landscape that emphasized data-driven decisions. The substantial shift towards tech-driven marketing strategies motivated her transition, aligning her skill set with the evolving marketing trends.
Key Tips for Launching a Software Product
Amrita shared pivotal tips for launching a software product, including defining precise customer personas, mirroring customer language in marketing content, and leveraging pricing strategy for long-term revenue sustainability. Emphasizing customer acquisition and retention strategies, she outlined practices vital for successful product launches.
Want to hear a first-hand account of running marketing from very early stage? Meet Amrita Mathur, VP of marketing at Superside, a B2B-focussed design services platform. She tells Will Francis how it worked out to join as marketing director before there was even a full product to sell, from essentially the beta stage.
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