Ep 31 - Introverts and Great Customer Service

What represents great customer service to you?

Whether you work for yourself or someone else, giving great customer service is very important.  Making someone feel that they matter to you and being able to solve issues and meet needs is key.  But, introverts and extroverts have different needs when it comes to customer service.  For example, an introverted customer may not want as much small talk as an extroverted customer.  It's critical to understand when small talk is wanted and when listening is needed. An introvert may be thinking before speaking and may need time to think about what they are saying – whether they are giving or receiving customer service. Understanding the communication differences and needs of introverts and extroverts can be very beneficial in giving the best service.
 
 

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