NVIDIA AI Podcast Yum! Brands, the World’s Largest Restaurant Company, Advances AI Adoption - Ep. 254
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Apr 30, 2025 Joe Park, Chief Digital and Technology Officer at Yum! Brands and President of Byte by Yum, leads the charge in transforming the quick service restaurant industry with AI. He discusses how Yum! is optimizing operations and enhancing customer service through innovative technology. Topics include the rise of digital sales, AI's impact on order efficiency, and the launch of Byte by Yum to consolidate restaurant tech. Joe also shares insights on overcoming challenges with voice AI and the exciting future of intelligent tools in restaurants.
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COVID Accelerated Digital Shift
- COVID accelerated Yum's digital sales from 19% to over 50% rapidly.
- Consumers’ demand for instant gratification and varied choices is reshaping quick service restaurants.
AI Cuts KFC Stockouts 90%
- AI reduces KFC's stockouts by 90% through better forecasting.
- Accurate inventory prediction helps avoid lost sales and wasted food, easing managerial burdens.
AI Orchestrates Kitchen Orders
- AI acts as an air traffic controller in the kitchen optimizing order preparation sequencing.
- This orchestration makes pizzas hotter, fresher, and tastier for customers during rush hours.