Paul Falcone's 3 Tips for Dealing with Attitude Problems in the Workplace

SHRM's Tony Lee is joined by Paul Falcone, vice president of HR at the Motion Picture & Television Fund in Woodland Hills, Calif. Tony and Paul discuss three tips for dealing with an employee’s attitude that is really becoming a problem in the workplace, why you should remove the word "attitude" from your lexicon, why perception is everything, the importance of documentation and how managers can prepare themselves for tough conversations.

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