How To Connect With Your Best Customers & Keep Earning More w/ Tristan Swanwick

In this chat about the nitty-gritty of business, I spill the beans on facing financial challenges head-on. It's like driving blindfolded without knowing the numbers – a snowball effect waiting to happen. Having a solid team is crucial since no one can keep tabs on every single detail. Emotional ties with the numbers can lead to impulsive actions, so having a trusted perspective is gold. I've learned to embrace a "pause period" before making decisions, ensuring a thoughtful approach.

Switching gears to health, I emphasize the impact of blue light on entrepreneurs. Staring at screens messes with cortisol levels and can lead to adrenal fatigue. Wearing blue light blockers has been a game-changer for me, promoting better sleep, reduced stress, and improved overall well-being.

When it comes to productivity, I stress the importance of setting your agenda. Don't let others dictate your day; prioritize tasks and stick to your routine. Process and routine eliminate ambiguity, providing a clear path to success. Personal connection with customers is non-negotiable. Great customer support not only keeps customers happy but also provides valuable insights. Verbatim customer feedback is gold – don't summarize, capture their exact language. Building deep relationships with customers is the real secret sauce; they become your brand advocates, contributing significantly to word-of-mouth marketing.

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If you have any questions or comments about the episode, I’d love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms.