610: Jeff Janssen - The Commitment Continuum, Walt Disney, Holding Others Accountable, Team Captains, & The 7 Secrets of Successful Coaches

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Nov 25, 2024

Jeff Jansen, founder of the Jansen Sports Leadership Center and author of The Seven Secrets of Successful Coaches, discusses the Commitment Continuum. He explains levels from resistant to compelled, urging leaders to assess team engagement. Using Walt Disney's attention to detail as an example, he emphasizes recognition of all roles in a team's success. Jeff also highlights the importance of open communication, accountability, and fostering leadership to motivate team members and align individual goals with group achievements.

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INSIGHT

The Commitment Continuum

Jeff Jansen's Commitment Continuum categorizes team members based on their dedication levels, ranging from resistant to compelled.
Understanding these levels helps leaders tailor their approach to improve team performance.

ADVICE

Self-Assessment for Leaders

Leaders should assess their own commitment level before evaluating their team.
This self-awareness is crucial for leading effectively and inspiring others.

ADVICE

Addressing Resistance and Reluctance

Understand the reasons behind resistant or reluctant team members' lack of commitment.
Open communication and addressing underlying issues can help re-engage them.

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Books: The Score That Matters, The Pursuit of Excellence, Welcome to Management

Notes:

The Commitment Continuum
- Resistant
- Reluctant
- Existent - Stealing scholarships (sandwich eaters)
- Compliant - Box checkers
- Committed - Heart is into it. They do extra. They are bought in.
- Compelled (Obsessed) - On a mission.
Do an audit first of yourself. Where am I on that continuum? And then each member of your team. The goal is to get each member closer to becoming committed and compelled.
- Team audit - Where is everyone? People can drift down if their needs aren't met.
- For existent and compliant - Shift mindset to "I get to be here!"
- For committed and compelled - Keep them challenged. Put them in leadership roles.
The art of leadership - Make it easier to move up on the commitment continuum.
Walt Disney - The little things are the big things. Jeff experienced this firsthand when he went on a Disney cruise and saw the workers polishing the railings on the cruise ship early in the morning. The same is true for the janitor mopping the floor at NASA. There’s a story about President John F Kennedy in 1962. He was at NASA and he asked the janitor what he was doing. The janitor replied, “I’m helping put a man on the moon.” The leader should be praising everyone involved in the mission and celebrate their role and its importance.
Holding your teammates accountable - “We’re not calling you out, we’re calling you up.” The encourager and the enforcer help raise the standards and encourage others to aim higher. That’s the role of the leaders on great teams. “We’re not calling you out, we’re calling you up.”
- What's our vision?
- Am I embodying the standards myself?
- Have we clearly set the standards and got buy-in? "These are the expectations and standards of our program."
  - Performance and behavior metrics
- Praise people when they meet the standard
The best teams practice so much that they can't get it wrong.
Team Captain's Leadership Manual. Mike Fox. Can you lead yourself first? Commitment. Composure. When it hits the fan, can you stay poised? Character: Can I trust you?
How do we get people excited to be part of the leadership development program? Make it a privilege. They have to apply and get accepted into the program. They "get" to do it. Make it relevant to their lives. Give real-world strategies.
The encourager - Calls out great work
The enforcer - "We need more from you."
The servant - It's not about you or your stats. It's about serving others.
The Seven Secrets of Successful Coaches
- Character-based people. They do the right thing. People trust them.
- Extremely committed to the mission and the team.
- Competent
- Care
- Confidence Builder
- Communicator (great listener)
- Consistent