Build with Leila Hormozi 7 Lessons I Wish I Knew Earlier | Ep 114
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Feb 12, 2024 Discover how love-focused leadership transforms teams and drives performance. Leila shares lessons on the power of positive reinforcement over fear, emphasizing that employees thrive under supportive leaders. She stresses the importance of meeting customer expectations and recognizes every new team member as an opportunity for growth. The episode highlights the value of timely feedback and suggests shifting from selling to customers to empowering your team. Finally, learn how to develop a strong talent funnel that aligns with client acquisition.
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Leading with Love vs. Fear
- Leila Hormozi recounts her experience with two different bosses at 24 Hour Fitness.
- One led with love and encouragement, the other with fear and threats, resulting in drastically different team performance.
Positive Reinforcement
- Reward desired behaviors instead of punishing undesired ones.
- Think of training a dog—reward them for staying off the couch, rather than punishing them for jumping on it.
Remind, Resell, Reinforce
- Remind your team of their impact; they forget more than you think.
- Reiterate the value they bring to customers and the overall mission.