Salesforce Foundations: The “Free” Offer That Can Be Very Costly

Salesforce is pushing Salesforce Foundations and Data 360 provisioning hard as “no-cost” offers — but the real story starts once you hit usage limits. In this video, Adam Mansfield breaks down what’s actually included, why Salesforce cares so much about getting this into your order form, and how you can protect your budget.

You’ll learn:

• What comes with Salesforce Foundations (Einstein requests, Agentforce flex credits, Data 360 segmentation & activation)
• How “$0” offers give Salesforce leverage and let them report wins the moment you sign
• Why you must ensure your Order Forms have complete transparency and definitions: conversations, Einstein requests, flex credits, data service credits
• How to negotiate overage/usage rates now, not later
• The importance of internal controls and usage tracking to avoid surprise downstream invoices
• How to tie this “free win” back to better discounts and lower uplifts to your already in place Salesforce products, while improving other commercial terms

If you’re considering Salesforce Foundations, and/or evaluating Agentforce, Data Cloud/Data 360, or any consumption-based Salesforce offer, watch this before you sign your next order form.

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