DEO's Growth Secrets Podcast for Dental Organizations 250: What Happens When Your Front Desk Quits and No One Can Fill the Role in Your Dental Practice
Nov 13, 2025
In this conversation, tech entrepreneur Miles Beckett, CEO and co-founder of Flossy, discusses the challenges dental practices face when key front desk staff leave. He reveals how their AI receptionist, Fiona, can counteract staffing issues, improve patient booking rates, and enhance customer satisfaction. Miles shares insights into the technology behind Fiona, including its voice-first capabilities and multi-channel features. The discussion also touches on the significant impacts of AI on dental practice profitability and how tech solutions can combat rising labor costs.
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From Surgery Residency To Viral YouTube Series
- Miles left a plastic surgery residency after realizing medicine wasn't his passion and pursued video production instead.
- That pivot led to creating Lonely Girl 15 and later successful startups in healthcare tech.
Front Desk Departure Crushed New Patient Flow
- A high-volume Philly practice lost its top new-patient flow when their front-desk person quit and it took two months to replace them.
- That breakdown drove Flossy to build Fiona to answer phones and book patients automatically.
Speech-To-Text Is The Fragile Layer
- Speech-to-text remains the weakest part of the voice AI stack and needs special handling.
- Flossy runs multiple STT models in parallel and selects the best transcription via scoring to improve accuracy.
