Inside Aesthetics Dr Kate Jameson - 'The Business of Injecting (Chapter 5)' #195
Episode 195 hosts Dr Kate Jameson, a Cosmetic Physician from Perth, Western Australia.
Kate originally trained in Emergency Medicine before specialising as a GP. In 2018 her founded 'Youthlab' with her husband, now a leading aesthetic clinic. Over the past 4 years Youthlab now has grown to three clinics and there are future plans to expand even futher by moving inter-state.
In Chapter 5 of 'The Business of Injecting' episodes, we get an insight into how one of Australia's leading boutique clinics was created and then scaled.
We explore:
- Kate's background & pathway into injecting
- Insight into the injectables market in Western Australia
- The challenges of transistioning from General Practice to being a business owner?
- How the brand 'YouthLab' came about
- The Youthlab business plan
- How to provide a 5 star customer service
- The injectable patient journey
- How Youthlab onboard staff and develop a culture amongst their team
- How to motivate & incentivise staff
- What services Youthlab doesn't offer and why
- Kate's tranisition from injector to team leader
- The decisions made to expand Youthlab
- The exit strategy
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