Change Signal How to Plan for Resistance: Lisa Reynolds
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Sep 10, 2025 In this conversation, Lisa Reynolds, who leads change management at Christus Health, shares her unique perspective on navigating organizational changes. Instead of seeing resistance as a foe, she views it as essential feedback that can be effectively managed. Lisa emphasizes the importance of relationships over rigid processes and highlights the human experience during transitions. Her practical approach includes using everyday communication tactics, like informative bathroom flyers, and understanding the grieving process during change.
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People Strategies Equal Technical Work
- Change work is fundamentally about relationships, not just processes.
- Plan people's strategies alongside technical plans to manage emotions and behaviors through transitions.
Rapid Acquisition That Centered People
- Christus completed an acquisition in six weeks by focusing on onboarding people and practical comforts.
- Leaders did symbolic acts (cutting a dead tree) to signal change and lift spirits on day one.
Partner By Listening First
- Build trust through patience and listening before pushing change.
- Ask leaders their fears and what behaviors they need to see to design effective people strategies.