How To Ensure Your New Patient Arrives, Pays, And Stays

Are patient no-shows disrupting your practice? When every patient arrives on time, your business thrives. Learn how to reduce cancellations, improve patient commitment, and ensure consistent revenue flow.

In this episode of the Private Practice Owners Club Podcast, host Adam Robin—former physical therapist turned multi-clinic operator—shares the exact systems he used to build a thriving practice with over 40 team members. Discover proven strategies to optimize front desk operations, enhance patient engagement, and streamline appointment retention.

Episode Highlights:

• Equip your front desk with powerful sales scripts that turn referrals into loyal patients.

• Set clear patient expectations to build trust and reduce last-minute cancellations.

• Train your team to communicate treatment value and secure patient commitment.

• Use automated reminders to minimize no-shows and keep patients engaged.

• Track key metrics like arrival rates to refine your processes and boost profitability.

A thriving practice starts with a strong system. If you’re tired of last-minute cancellations and want to scale your business, visit our Linktree for Coaching Services, Free KPI Dashboard, Facebook Group, and Annual Strategic Planning.

Love the show? Subscribe, rate, review, and share! ppoclub.com

Want to talk about how we can help you with your PT business, or have a question you want to ask? Book a call with Nathan - https://calendly.com/ptoclub/discoverycall

Love the show? Subscribe, rate, review, and share! https://ptoclub.com/