Rashad in Conversation Quality as an Organisational Strategy with Dr. David M Williams
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Nov 10, 2024 Dr. David M. Williams, an esteemed scholar-practitioner and co-author of 'Quality as an Organizational Strategy,' shares his extensive experience in Quality Improvement. He highlights the critical role of quality as an organizational strategy for enhancing collaboration and efficiency. Listeners learn about valuable lessons from his time as a paramedic, the evolution of quality management practices, and the interconnectedness of organizational systems. With insights drawn from his new book, he inspires continuous learning in healthcare and beyond.
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Career Start in Ambulance Services
- Dr. Dave Williams started his career in ambulance services, working as a paramedic and later focusing on ambulance system design.
- His initial leadership role was "Commander of Quality" for the ambulance system in Austin, Texas.
Importance of Systems and Processes
- Acute medical situations are often easier to handle due to clear processes and systems.
- The absence of methods or knowledge makes situations more challenging.
Origins of "Quality as an Organizational Strategy"
- The book emerged during the pandemic through collaboration with colleagues involved in the quality movement.
- It builds upon Dr. Deming's work, emphasizing the importance of viewing organizations as systems.
