Recruiting Future with Matt Alder - What's Next For Talent Acquisition, HR & Hiring? Ep 757: Building The Employee Experience Of the Future
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Dec 23, 2025 
In this discussion, Jacob Morgan, a futurist and author focused on the future of work, shares insights from interviews with over 100 CHROs about employee experience. He highlights significant shifts since the pandemic, emphasizing the importance of empathetic excellence and using AI to enhance human connections. Jacob outlines eight key laws for crafting a future-ready employee experience and stresses the need for organizations to adapt their cultures like software. He also discusses upcoming changes in talent acquisition and the role AI will play in shaping the workplace.
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Eight Laws Define Future-Ready Organisations
- A future-ready organisation follows eight core laws centering on value exchange between employee and employer.
- These laws align people enablement with business outcomes using foresight and design.
Use Empathetic Excellence As A Hiring And Review Lens
- Apply the Empathetic Excellence equation: competence + merit + empathy.
- Ensure rewards and standards match ability while treating employees as whole people.
All Three Elements Prevent Predictable Traps
- Missing one element of Empathetic Excellence creates predictable dysfunctions.
- Merit+empathy without competence yields 'coddled mediocrity', while competence+merit without empathy creates a 'performance treadmill'.
