The pandemic forced organizations to rethink how they engage their people, with many old rules torn up almost overnight. Five years on, AI has arrived and changed the game again.
Leaders are now facing a new set of questions. How do you design experiences that attract and retain talent while driving the performance your business needs? And how do you prepare for a future that’s increasingly impossible to predict?
So, how do you build a truly future-ready strategy for employee experience?
My guest this week is Jacob Morgan, author of the upcoming book The Eight Laws of Employee Experience. In our conversation, Jacob shares insights from over 100 CHRO interviews that he has conducted around employee experience and reveals the principles that separate thriving organizations from those struggling to keep up.
In the interview, we discuss:
- What’s changed about the employee experience in the last five years?
- Proactively planning for the future
- The eight laws of employee experience
- Empathetic excellence
- Using AI to amplify humanity
- Enablement and augmentation
- Personalization at scale
- Run culture like an operating system
- TA & the employee experience
- What are the biggest changes going to be in the next two years?
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