Tax Notes Talk From Lisbon: Portuguese Tax Administration in the Digital Age
Oct 24, 2025
Helena Alves Borges, the General Director of the Portuguese Tax and Customs Authority, reveals insights on modernizing tax administration. She discusses the agency's digital transformation and the importance of skilled recruitment. The conversation covers international cooperation and adapting to Pillar 2 complexities, stressing consensus at EU and OECD levels. Helena highlights the use of AI for efficiency while ensuring data security, and reflects on her role in promoting gender diversity in leadership. A forward-looking vision emphasizes a shift to data-driven processes in tax administration.
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Modernization Requires Agility And Skills
- Helena Alves Borges says tax administration must be agile and modernize IT and skills to make compliance seamless.
- She links modernization to recruiting talent and managing rising economic complexity.
International Cooperation Is Now Essential
- Borges emphasizes growing internationalization of data and the need for cross-border cooperation to prevent jurisdictional conflicts.
- She frames Portugal's challenge as becoming a fully international tax administration to meet citizen and business expectations.
Form A Small Expert Team For Pillar 2
- Portugal assembled a small, competent, multitask team to design and implement Pillar 2 compliance.
- Borges advises close work with businesses and focused teams to handle Pillar 2's complexity and ensure fairness.