Nordic Chief Medical Officer Craig Joseph, MD, talks with Steve Peltzman, CEO at FeedbackNow and Tim Woodward, Associate Vice President EVS at Montefiore Health System. They discuss the passion driving efforts to transform healthcare delivery and explore why conventional feedback methods fall short in capturing timely and accurate patient experiences. They also discuss immediate feedback mechanisms to improve responsiveness and patient care and how firsthand patient experiences inspired the adoption of real-time feedback tools in hospital settings.
Show Notes:
[00:00] Intros
[01:08] The limitations of traditional surveys
[02:16] Real-time feedback
[03:56] From patient experience to operational strategy
[09:00] Simplifying tech
[15:20] Making feedback systems accessible
[21:05] Data, AI, and the future of patient experience
[27:13] Steve and Tim’s favorite well-designed things
[29:54] Outros
Designing for Health