CSM Practice - The Customer Success Podcast Top Customer Success KPIs for Managing CSM Teams
How can Customer Success KPIs be used to track and measure the team's performance and efficacy of the customer success program?
The customer success team's job entails myriads of responsibilities. This includes managing the onboarding process, increasing product usage, proactive management of accounts, customer engagements, training, expanding and renewing accounts, and so on.
But how do you measure the effectiveness of your customer success team? The answer varies for different companies, but identifying your KPIs to measure customer success is an excellent step to start.
Learn how to manage a team with meaningful key performance indicators or Customer Success KPIs from Mike Sasaki, Vice President, Global Head of Customer Success and Support at Mitek Systems.
In this podcast episode, he shares his expertise in Customer Success KPIs, such as:
- The different kinds of Customer Success KPIs
- How to determine which Customer Success KPI works best for you
- How to track and monitor Customer Success KPIs regularly
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Additional Resources:
📑 Blog: 4 Customer Success KPIs every High Touch SaaS Company should Track
https://bit.ly/3wBNmQK
🎥 Video: Customer Success METRICS and KPIs
https://youtu.be/8JfkWg3v-zo
⏬ Infographic: 10 Traits of High Performing Customer Success Teams
https://bit.ly/48rZzFz
⏬ Slides: Mike Sasaki’s Customer Success Key Performance Indicators (KPIs) slides
https://bit.ly/49OH27r
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