Scale Your Brand With Growth Systems | Business Ninjas: WriteForMe & Endrock Growth and Analytics
Jan 23, 2023
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Ned MacPherson, Founder of Endrock Growth and Analytics, dives into the world of e-commerce and analytics. He shares insights on applying scientific models to scale brands effectively. Discover how to identify key leverage points in customer funnels and the importance of rapid experimentation. Ned also highlights the common misconceptions between clients and agencies, emphasizing the need for clear expectations and communication. He advocates for fostering a culture of experimentation to drive growth and align team objectives.
Improving data hygiene and understanding key metrics is essential for e-commerce brands to make informed decisions and drive growth.
Analyzing intra-funnel conversion rates allows brands to identify bottlenecks and develop targeted strategies for enhancing overall customer journey performance.
Deep dives
Importance of Data Hygiene in E-commerce
Many e-commerce brands struggle with poor data hygiene, which significantly hinders their ability to make informed decisions. Typical setups using tools like Google Analytics often overlook crucial analytical structures, leading to classic errors in data interpretation. Emphasis should be placed on understanding the metrics that matter to drive business growth. By focusing on improving data quality and encouraging brands to analyze their performance instead of ignoring it, companies can harness valuable insights to enhance their decision-making processes.
Granular Analysis for Improved Conversion Rates
Conversion rates serve as a critical performance indicator for e-commerce websites, but brands often need a deeper understanding to drive effective improvements. Rather than relying solely on aggregate metrics, breaking down performance into intra-funnel conversion rates allows for targeted analysis of specific elements of the site, such as homepage effectiveness and add-to-cart rates. Identifying bottlenecks within the user journey has proven invaluable in uncovering actionable strategies to enhance overall conversion. This granular approach not only clarifies performance issues but also enables brands to develop focused experiments that lead to meaningful growth.
Growth Agency Differentiators
The standout quality of a growth agency lies in its comprehensive approach to the full consumer lifecycle rather than just focusing on isolated aspects of marketing. Using a holistic methodology, one agency was able to identify that a high repeat purchase rate stemmed from exceptional customer service interactions. By harnessing insights from customer feedback, they implemented automations to foster meaningful engagement, resulting in improved metrics. This empirical focus, combined with the ability to craft data-backed hypotheses, distinguishes successful growth agencies from those that merely follow trends without a solid foundation of analysis.
Join our resident Business Ninja Kelsey, together with the Founder and Head of Growth of Endrock Growth and Analytics, Ned MacPherson, as they talk about applying a unique scientific model to brand scaling and identify the highest leverage points within a brands product and/ or customer funnel, and apply rapid experimentation to “move the needle.”
Endrock is a Consumer Analytics and Growth Experimentation firm serving Direct-to-Consumer Ecomm and Retail; consumer-facing Web and Mobile applications; and enterprise level SaaS and software clients.
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