216. Evolution of the Automation Landscape

In this episode, host Michael Marchuk chats with long-time industry expert, Ian Barkin about the evolution of the automation industry and how RPA and AI are transforming organizations and their people.  Ian discusses how digital transformation is not just a set of technology, but a mindset to alter how work gets done.  

Here’s what we talked with Ian about: 

- Where organizations are making the most headway leveraging intelligent automation to support their customers' experiences

- How the concept of digital transformation has evolved over the past decade

- Why organizations have to see digital transformation in light of changing the skills that employees will need to support this new way of working

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