The Twin Kiss of Death- Boarding and Crowding in the ED and How to Prevent It with Dr. Kraftin Schreyer
Jul 29, 2024
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Dr. Kraftin Schreyer, an Emergency Medicine physician and ED Administrative Fellowship Director, dives deep into the pressing issues of boarding and crowding in emergency departments. He highlights the need for surge planning and collaboration to prevent these challenges. The discussion sheds light on operational distinctions between crowding and boarding and critiques traditional assessment tools. Emphasizing more practical metrics and improving patient flow through enhanced cooperation and discharge processes, Dr. Schreyer offers valuable strategies for tackling these systemic issues.
Proactive management strategies, such as expediting patient admissions and enhancing collaboration with inpatient services, are crucial to preventing Emergency Department crowding.
Leadership support from the C-suite is essential for implementing effective solutions to address the challenges of boarding and crowding in Emergency Departments.
Deep dives
Understanding ED Crowding and Boarding
ED crowding occurs when the demand for emergency services surpasses available resources, leading to a situation where patients cannot be seen in a timely manner. Boarding, which is the additional time admitted patients spend waiting in the ED for inpatient beds, directly exacerbates experiencing crowding. The relationship between boarding and crowding is critical, as increased boarding times mean fewer available beds for new patients, further intensifying the crowding problem. A study highlighted during the discussion indicates that during high occupancy periods, median boarding times in the ED significantly increase, demonstrating the urgent need for effective management strategies.
Proactive Strategies to Combat Boarding
To effectively manage boarding, the ED's approach should focus on proactive measures rather than reactive responses. Pushing admitted patients to inpatient units as soon as beds are available can alleviate overcrowding, rather than relying solely on nurses on inpatient floors to pull them up. Recommendations also include utilizing alternative methods for transporting admitted patients to expedite the process, such as having dedicated staff assist with admissions. Non-traditional patient care areas can be utilized in times of crisis, but these should be seen as temporary measures rather than standard practices.
Addressing the Inpatient Side of Capacity Management
Effective collaboration with inpatient services is essential for managing ED crowding, particularly in addressing bottlenecks that contribute to boarding. Actions such as expediting discharges, creating discharge lounges with flexible criteria, and planning for discharges on admission day can help improve hospital flow significantly. Maintaining a 24/7 operational model for inpatient services is vital to improve flow, especially during peak admission times like Mondays. Optimizing turnaround times and utilizing inpatient hallway beds may also alleviate pressure on the ED, though such changes often require institutional buy-in and support.
The Role of ED Operations and Leadership
Effective ED operations require recognition by hospital leadership of the challenges faced by emergency departments as they relate to boarding and overcrowding. Advocating for additional staffing and resources, such as bringing inpatient nurses to care for boarders, can significantly enhance patient care while allowing ED nurses to focus on active ED cases. The podcast emphasizes that without high-level support from the C-suite, many necessary changes may face resistance or lack implementation. A strategic approach focused on optimizing resources and encouraging collaboration between the ED and inpatient services is essential to improve the care environment for both patients and healthcare providers.
In this podcast we review both boarding and crowding, the twin kiss of death for an Emergency Department, with Dr. Kraftin Schreyer, an Emergency Medicine physician and ED Administrative Fellowship Director. We discuss boarding and how it can be prevented through surge planning, C-suite buy-in, and cooperation between the in-patient and ED. We then go on to talk about crowding and how it is often a kindred spirit of boarding, but can also exist independently. We discuss options for combating this crowding as well.