1,788 Anticipate Needs and Prefill Them

Anticipating Needs in Multifamily Management | Multifamily Collective Welcome back to the Multifamily Collective! Today, let's explore the power of anticipating and fulfilling needs before they are recognized. Imagine if you could predict when an apartment unit's air conditioner, refrigerator, or dishwasher was about to break down. With advancing sensor technology, this is becoming a reality. These sensors can notify service technicians about potential issues, ensuring repairs happen before a complete breakdown occurs. While this is straightforward for mechanical issues, how can we apply this concept to customer service? Understanding and anticipating your residents' needs through conversation and observation can make a significant impact in the multifamily space. By noticing behaviors and listening to your residents, you can anticipate their needs and provide memorable, differentiating experiences. Consider this story: a regional manager discovered a St. Louis, Missouri resident who was a massive Rams fan but had never attended a game. Arrangements were made for him to receive tickets and enjoy the game from great seats. This wasn't just fulfilling a need but creating an unforgettable experience based on understanding the resident's interests. Incorporating this anticipatory approach into your property management can set you apart. By preemptively addressing needs and providing remarkable experiences, you differentiate your property and build stronger connections with your residents. If you enjoyed this discussion, please like, comment, and subscribe for more insights into leadership and multifamily industry trends.