Success Factors Now: Owner, Operator & Tech Founder Scott Curran Shares What He's Focused On

Oct 14, 2024

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In this episode, Scott Curran, Chief Operating Officer at Reneson Hotels, shares his insights on driving revenue and profits by empowering staff and delighting guests in a branded hotel environment.

Listeners will learn:

How Reneson Hotels focuses on providing exceptional customer service to keep guests coming back (00:09)
The importance of having great operations and good people to improve financial performance (09:14)
Why Reneson Hotels invests more in customer service by staffing higher at the front desk (11:10)
How GuestEQ, a technology solution co-founded by Scott, helps improve hotel operations and guest communication (13:05)
The value of getting the right information to the right people in the right format for effective hotel management (16:19)
Scott's approach to staying connected and empathetic with front-line staff as a leader in the hospitality industry (23:12)

Mentions:

GuestEQ (01:36)
My Crew Rooms (01:36)
IHG (02:19)
Best Western (02:19)
Hilton (02:19)
Hampton (03:06)
Holiday Inn (03:06)
Hilton Garden Inn (06:32)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands