Fixable How to communicate complex ideas simply and effectively (from Think Fast, Talk Smart)
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Jul 15, 2024 
Matt Abrahams, Lecturer of Strategic Communication at Stanford Graduate School of Business, discusses simplifying complex ideas and effective communication. Topics include building trust, inclusive communication, using various strategies, storytelling, project management tools, importance of rest, and key ingredients for successful communication.
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Trust Components for Repair
- Trust is built and repaired by focusing on its components: authenticity, logic, and empathy.
- Address only the broken part of trust to rebuild it effectively without starting from scratch.
Prioritize Inclusion in DEI
- Start DEI efforts with inclusion, as it drives diversity and equity naturally.
- Move people up the inclusion dial without reducing others' inclusion to avoid controversy.
5-Day Fix Things Playbook
- Follow a structured week-long process: identify the problem, rebuild trust, gain perspectives, tell stories, then move fast.
- Do not rush to go fast without doing the prior four steps first.