360 reviews, done properly, are a massive competitive weapon and can be transformational for employees and managers alike.
The six-step framework from 'The Manager's Handbook' provides a structured approach for delivering effective feedback and fostering a culture of continuous improvement.
Deep dives
The Importance of Deepening and Narrowing in the Hiring Process
Deepening and narrowing refers to a specific approach in the hiring process that involves asking a series of questions to go deeper into a candidate's qualifications and experience. This technique allows hiring managers to gain a better understanding of a candidate's ability to achieve desired outcomes. By focusing on specific subject areas and asking targeted questions, hiring managers can gather valuable information and build a more comprehensive picture of a candidate's fit for a position.
A Six-Step Framework for Delivering Feedback
The book 'The Managers Handbook' introduces a six-step framework for delivering effective feedback. The steps include setting expectations, measuring performance, providing feedback, addressing obstacles, offering support, and ensuring alignment. By following this structured approach, managers can make feedback conversations more productive and meaningful. This framework encourages clarity, accountability, and collaboration, fostering a culture of continuous improvement and growth.
The Significance of 360 Reviews Done Properly
A 360 review is a comprehensive feedback process that involves soliciting input from an individual's peers, subordinates, and superiors. When done properly, a 360 review is a powerful tool for personal and professional development. To execute a successful 360 review, it is important to curate the feedback, create a work plan based on identified themes, and close the loop by addressing the feedback with actionable steps. This process enhances communication, builds trust, and fosters a culture of continuous learning and improvement.
How do we deal with professional blind spots? According to David Dodson, MBA ’87, we need the panoramic perspective of those who work around us.
“360 reviews, done properly, are a massive competitive weapon,” says Dodson, also a lecturer in management at Stanford GSB and author of the new book, The Manager’s Handbook. Such comprehensive and constructive feedback, he says, can be transformational for employees and managers alike. “The first time I did a 360 review and got feedback was a massive turning point in my development as a manager,” he says. “Had I not had 360 feedback, I probably would have gone a decade or more with ineffective technique.”
In this episode of Think Fast, Talk Smart, Dodson shares valuable insights and actionable advice for individuals in leadership and management roles, highlighting the importance of effective communication and feedback in achieving success.