The Daily Standup Special snowflakes | Emily Deas
Episode 188: Emily Deas has a unique chance to think about efficiency from the very beginning.
⏱️ Timestamps:
00:00:00 - Intro
00:02:27 - The challenge of scalable customer success
00:03:48 - Does everyone really want a personal touch?
00:05:35 - Choosing what NOT to do in customer success
00:07:19 - Segmenting customers for better service
00:09:03 - Generational differences in customer needs
00:10:03 - The power of checklists in CS operations
00:12:29 - Why standardized processes matter
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Emily Deas:
Emily's LinkedIn: https://www.linkedin.com/in/emily-deas/
Mentioned in this episode: