Enhancing Your Technology, Business & Client Experience #2
Aug 20, 2024
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Jackie Clark, a high-performance advice business strategist, joins Sue Viscovic, an operations culture expert, to share insights on elevating advisory firms. They discuss the pivotal role of technology in enhancing client value and operational efficiency. The importance of engaging employees in decision-making to boost morale and profitability is emphasized. Additionally, they highlight how measuring workplace culture can link directly to financial success, and they advocate for well-documented processes to mitigate risks and improve client satisfaction.
Valuing and measuring operations within advisory firms is crucial for enhancing profitability and driving sustainable growth.
Engaging staff in strategic planning boosts employee morale and productivity, contributing to significantly improved financial performance metrics.
Fostering a strong company culture directly correlates with higher profitability, reducing turnover and enhancing operational stability in advisory practices.
Deep dives
The Impact of Technology on Financial Advisory
The effective adoption of technology has the potential to significantly transform financial advisory practices. As technology continues to advance rapidly, it can drive competitive advantages and redefine client value propositions. Innovative platforms, such as CFS Edge, are introduced as tools that can help advisory firms improve their operations and efficiencies. The podcast highlights the importance of embracing these technological shifts to enhance service delivery and overall business performance.
The Role of Operations in Profitability
Operations functions within advisory businesses are critical to maximizing profitability, yet they are often undervalued. Research conducted revealed insights on how operational elements contribute to a firm's bottom line. Advisory firms that actively measure and improve operational efficiencies tend to see better profitability metrics. Quantifying the impact of operations can help financial advisors understand its significance in driving sustainable success.
Staff Involvement in Strategic Planning
Involving staff in the strategic planning process enhances employee engagement and can lead to improved productivity. Research indicated that firms where staff were included in decision-making had higher average earnings before interest and taxes (EBIT), compared to those where only owners participated. Engaged employees, who feel valued and recognized in strategic discussions, tend to contribute more positively to the firm's operations. This collaborative approach not only enhances business outcomes but also supports smoother change implementation within organizations.
The Importance of Defining Company Culture
Understanding and shaping company culture is vitally important for employee satisfaction and retention in financial advisory firms. The research showed a direct correlation between positive culture scores and higher profitability metrics among firms. Companies with a strong culture attract and retain talent, reducing turnover rates, which can translate into cost savings and operational stability. Developing clear values and involving team members in defining culture can enhance workplace morale, leading to better overall performance.
Efficiency through Documented Processes
Documenting processes within advisory firms is essential for consistent and efficient operations. Research found that firms with documented processes had a notably higher average EBIT compared to those without, demonstrating the financial benefits of operational consistency. Efficient processes also contribute to reduced turnaround times for client advice, enhancing client satisfaction and business reputation. Emphasizing continual improvement and leveraging technology can ensure that these processes remain relevant and effective over time.
In this episode, Jackie Clark and Sue Viscovic discuss how to build a high-performance advice business. They explore the importance of valuing and measuring the operations function, automating and integrating processes, investing in people and culture, and streamlining business processes to increase profitability.
Jackie Clark LinkedIn: https://www.linkedin.com/in/jackie-clark-7802345a/ Sue Viskovic LinkedIn: https://www.linkedin.com/in/sueviskovic/ Elixir Consulting Website: https://elixirconsulting.com.au/
Find out how CFS Edge can keep you at the frontier of advice here: https://ensombl.com/go/20240821
Join the Ensombl platform: App Store: http://www.ensombl.com/apple Google Play: http://www.ensombl.com/google Desktop: https://www.ensombl.com/
General Disclaimer – https://www.ensombl.com/disclaimer/
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