534. Air Travel Is a Miracle. Why Do We Hate It?

Join David Neeleman, the innovative founder of Breeze Airways, and Matt Sparks, Delta Airlines' airport operations expert, as they explore the paradox of air travel. They discuss the surprising complexities behind how airlines shape consumer demand and the operational intricacies of airport management. You'll hear about the challenges of baggage handling and the balance between automation and personal service. The conversation reveals why flying, despite its miracles, can be an emotional rollercoaster for travelers.