Customer Service Revolution 163: Creating a New Employee Onboarding Experience
What if the secret to retaining top talent is how you welcome them?
On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's "Never Lose an Employee Again" and Dan Heath's "Making Moments Memorable," we tackle the often-overlooked pre-start phase, the significance of the job offer, and the critical first day. Through startling statistics on employee ghosting and pre-start attrition, we highlight the urgency of effective onboarding to keep your best hires from slipping through your fingers.
John shares best practices for new employee orientation, focusing on the power of storytelling and emotional engagement. Discover innovative techniques like scavenger hunts for policy education and the importance of regular check-ins to ensure new hires feel supported as they settle in. We also delve into crafting impactful soundbites that instill pride and ownership in new employees, inspired by Chick-fil-A's approach. Learn how a seamless transition from the interview process to onboarding can maintain the enthusiasm of new recruits and create a world-class employee experience right from the start.
Tune in for insights that could revolutionize your onboarding process and set your company apart.
Here are just a few takeaways:
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The importance of creating memorable and engaging onboarding experiences to combat employee ghosting and pre-start attrition
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Strategies to transform job offers and first days into milestone moments
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Best practices for new employee orientation, including storytelling, scavenger hunts, and regular check-ins to foster community and re-engagement
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Techniques to utilize soundbites for instilling pride and seamless onboarding transitions
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Combining new and existing employees during orientation to build community and re-engagement
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Practical tips for enhancing the onboarding process, such as sending pre-start emails, personalizing welcome gifts, and organizing engaging activities
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Maintaining employee enthusiasm and commitment from the pre-start phase through their first 90 days
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
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EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.