580: 180 Degree Turnaround for Boutique Fitness Human Resources - The Front Desk

Here’s what we’re talking about in this episode:

• Introduction to the Front Desk Team and Their Impact on Brand Perception: This section discusses the importance of the front desk team in shaping the studio's brand image and creating a positive experience for clients.

• Overcoming Objections and Maximizing the Front Desk Role: This section addresses common objections to having a dedicated front desk team and highlights the potential value they can bring to the studio.

• Defining the Front Desk Team as Brand Ambassadors: This section emphasizes the role of the front desk team as brand ambassadors who understand clients' needs, make recommendations, and create personalized experiences.

• Leveraging the Front Desk Team for Revenue Generation: This section explores how the front desk team can contribute to revenue generation through upselling, cross-selling, and building strong relationships with clients.

• Hiring the Right Front Desk Team Members and Setting Them Up for Success: This section provides guidance on finding the right candidates for the front desk role and implementing effective onboarding and training programs.

• The Front Desk as a Powerful Tool for Client Impressions and Retention: This section highlights the front desk team's role in creating a welcoming atmosphere, fostering client relationships, and contributing to client satisfaction and retention.

Links:

https://www.instagram.com/studiogrowco

https://studiogrow.co/