279. Driving Profitability Through Strategic Automation at Lowe's

In this episode, host Michael Marchuk interviews Harish Ramaswamy and Paula Carneiro Cox about the intelligent automation journey with Lowe's and Wonderbotz. Harish explores the way that they started and adopted automation to drive real value as Paula talks about the importance of the partnership between SS&C Blue Prism and Wonderbotz in supporting Lowe's.

They highlight the importance of identifying friction points in the customer and employee experience and solving for them as well as emphasize the need for a top-down and bottom-up approach to automation, with ideas coming from both levels of the organization. The conversation touches on the value of automation in driving growth and profitability, the importance of business-led and technology-driven solutions, and the need for efficient application of technology to avoid technical debt.

Here’s what we talked with Harish and Paula about: 

-How to identify friction points in the customer and employee experience and solve for them through automation.

-How to take a top-down and bottom-up approach to automation, with ideas coming from both levels of the organization.

-Why automation can drive growth and profitability by improving efficiency and effectiveness.

-Where to focus on business-led and technology-driven solutions to solve specific business problems.

-How to efficiently apply technology to avoid technical debt and ensure scalability and sustainability.

-How partners can help organizations stay updated and aligned with automation trends.

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