An active online community can play a huge role in getting your members to stick around long term.
However even just a small negative element can quickly turn your community into a toxic place that nobody will want to be involved in, unless you keep on top of things and implement steps to ensure a positive environment.
In this episode of The Membership Guys Podcast, I delve more into managing your community dynamic and how you can ensure your online group or forum is one that members enjoy being part of.
In this episode you'll learn:
- Why the dynamic of your membership community is crucial for member retention
- The importance of setting and enforcing community guidelines
- What your role as community leader involves, and how you should set the tone
- Why it's a good idea to use real names and profile pictures
Membership Geeks Podcast with Mike Morrison