E339 Ben Tengelsen, VP of Data Science at IntelyCare

Today's guest is Ben Tengelsen,  VP of Data Science at IntelyCare in Greater Boston, MA. Founded in 2014, IntelyCare are the leading tech-enabled nurse staffing platform for healthcare organizations in the U.S. Through their AI-based platform, they schedule and match nursing professionals with open assignments at 1,600+ organizations across the country. In doing so, they provide nurses and nursing assistants with unprecedented flexibility in their work lives, while at the same time empowering healthcare organizations to take control of how they manage nursing staff.

Ben leads a team of data scientists and analysts in their mission to generate as much value as possible from IntelyCare's data. They are experts at statistical and predictive modeling, but are also fullstack engineers when it comes to scaling and deploying models. Projects include a state-of-the-art pricing algorithm (AI based, learns in real time), a powerful recommendation engine (used for both in-app recommendations and targeted messaging), and various forecasting algorithms to manage things like on-call pools, engagement campaigns and last-minute requests.

In the episode, Ben will discuss:

The work IntelyCare do helping nurses,

How they use data at IntelyCare,

The role of Machine Learning & Data Science within the platform,

What it’s like to be part of the Data Science team,

The impact of Covid-19 within the business, and

Plans for growth & what the future holds for IntelyCare