BE THAT LAWYER

Jesse Frye: Improving Your Client Experience for Law Firm Success

Apr 13, 2023
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Episode notes
1
Introduction
00:00 • 2min
2
How to Fail Fast, Fail Small, and Fail Often
01:39 • 2min
3
The Importance of Making Mistakes
03:32 • 2min
4
Scale Legal: A Guide to the Client Experience
05:24 • 3min
5
The Beauty of Being Your Own Boss
08:08 • 2min
6
How to Create a Great Client Experience
10:08 • 3min
7
The Gap in the Game Around Customization and Training
13:21 • 3min
8
How Money Penny Is Changing the Game for Lawyers Who Are Losing Business Every Day
16:14 • 2min
9
The Importance of Consistency in Billing
17:51 • 3min
10
How to Identify the Gaps That Are Hurting Your Ability to Be Successful With Clients
20:52 • 2min
11
How to Make Sure Your Client Experience Is Solid
22:44 • 3min
12
How to Make Your Client Happy
25:57 • 3min
13
The Dichotomy of Leadership
28:31 • 2min
14
Scale Legal: How to Improve the Client Experience
30:19 • 3min