CSM Practice - The Customer Success Podcast This is how you should be ONBOARDING a NEW CSM (Customer Success Manager)!
In this insightful podcast episode, we dive into the world of customer success with our special guest, Sharon Zanandrais, the Manager of Customer Success Team at Take Blip, a renowned company with over 2000 employees.
Sharon has accomplished remarkable feats, rapidly building her CSM team while achieving unparalleled customer satisfaction and an impressive NRR rate. The key to her success? A meticulously crafted CSM onboarding process!
Join us as Sharon openly shares her innovative CSM onboarding framework and unveils the contributing factors behind her team's remarkable achievements. In this episode, you'll discover:
- The essential qualities of a successful CSM team: proactivity, predictability, problem-solving orientation, and a focus on customer data.
- The importance of allowing sufficient time for new CSMs to adjust during the onboarding process.
- Strategies for making impactful CSM hires, including the need for excellent communication skills and expertise in your product or technology.
- The significance of adaptability in a team leader, enabling them to stay competitive amidst industry changes.
Tune in to gain valuable insights and practical tips from Sharon Zanandrais, and learn how to set your CSM team on the path to unprecedented success. Get ready to unlock the full potential of your customer success initiatives in this enlightening podcast episode!
โพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธ
Additional Resources:
๐ฅ Video: Proving the VALUE of Your CUSTOMER SUCCESS Team
https://bit.ly/3tIj4HF
๐ฅ Video: 2021 HIGH PERFORMING Customer Success Teams
https://bit.ly/3Hzmsdz
๐ Blog: 10 Traits of High Performing Customer Success Teams
https://bit.ly/3bk3VGt
๐ Blog:Productivity Tips For Customer Success Teams โ PART 1
https://bit.ly/3PSLwAi
๐ Blog: Productivity Tips For Customer Success Teams โ PART 2
https://bit.ly/3z42y8l
โฌ Infographic: 10 Traits of Highly Performing Customer Suc
๐๐ป Whenever youโre ready...If you're an ๐ฆ๐น๐ฑ๐ฆ๐ณ๐ช๐ฆ๐ฏ๐ค๐ฆ๐ฅ ๐ฆ๐น๐ฆ๐ค๐ถ๐ต๐ช๐ท๐ฆ ๐ฃ๐ถ๐ช๐ญ๐ฅ๐ช๐ฏ๐จ ๐ข ๐๐๐ ๐ฑ๐ณ๐ข๐ค๐ต๐ช๐ค๐ฆ ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ง๐ช๐ณ๐ด๐ต ๐ต๐ช๐ฎ๐ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
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2๏ธโฃ ๐
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3๏ธโฃ ๐ฝ๐ช๐๐ก๐๐๐ฃ๐ ๐ค๐ง ๐๐๐๐๐๐ฃ๐ ๐ ๐พ๐๐ ๐๐๐๐ข ๐๐ค๐ง ๐ฉ๐๐ ๐๐๐ง๐จ๐ฉ ๐๐๐ข๐?
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๐ Visit our Website - CSM Practice