On this episode of the Cohere podcast, Lauren and Bill welcome author and community strategist Carrie Melissa Jones. Carrie has been managing online communities since the early 2000s. Over the course of her career, she has trained, advised, and coached leaders of thousands of online communities. Carrie is the coauthor of Building Brand Communities. She helps brands create new communities, select technology, envision community roadmaps, and think strategically. Prior to founding her own business, Carrie was the Founding Partner and COO for CMX Media, the ‘community for community builders' providing training, events, and programs for community builders around the world. In addition to helping companies build communities, Carrie is a passionate advocate for community professionals and believes that everyone deserves to belong and feel empowered.In their conversation, Lauren and Bill talk to Carrie about her latest community research insights, delve deeper into some of the concepts introduced in the book, Building Brand Communities, and discuss compassionate self-care and boundaries for community professionals. Show Hosts & Authors: Bill Johnston & Dr. Lauren Vargas