The Pitch #160 Science On Call: AI Agents… for Restaurants
29 snips
Apr 23, 2025 Luisa Castellanos, Co-founder and COO of Science On Call, revolutionizes tech support in restaurants with an AI-driven texting solution. She discusses how her startup, already in 900 locations, aims to enhance efficiency and reduce employee turnover. The conversation dives into the challenges of restaurant tech integration and automation's role in customer service. Luisa also shares insights on securing startup funding and the unique hurdles entrepreneurs face in the restaurant sector, while paving a path towards scalability.
AI Snips
Chapters
Transcript
Episode notes
Texting AI for Restaurant Tech
- Luisa Castellanos shared how her startup helps restaurant staff manage tech issues through AI agents and texting.
- This solution eased tasks like 86ing items without waiting on hold, demonstrating practical impact on restaurant operations.
Impact of Online Ordering Errors
- Online ordering platforms create major pain points for restaurants, especially when items become unavailable temporarily.
- Missing an item during peak times can cause thousands in lost sales without customers noticing the error.
Offer Action, Not Dashboards
- Restaurant operators prefer actionable advice over complex dashboards and analytics.
- Providing concise, direct guidance better fits the relationship-oriented nature of the restaurant business.