Property Management Business 58. How We Manage Property Managers - Ben Burnett with Grace Property Management
Sep 9, 2025
In this discussion, Ben Burnett, VP of Property Management at Grace Property Management, shares his journey from property manager to executive. He emphasizes the value of one-on-one meetings and effective communication in managing his team of 15. The conversation explores the balance between autonomy and control, the significance of data metrics for decision-making, and the importance of building strong relationships with both clients and team members. Listen in for insights that can transform property management leadership!
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From Assistant To VP Within Grace
- Ben describes his path from assistant commercial manager to VP of property management within Grace.
- He moved to Colorado, earned his license, grew a large portfolio, and was promoted from inside the team.
Rejected Interview Became Motivation
- Ben recounts flying out for interviews and keeping a motivating rejected-flight ticket.
- He then moved to Colorado, interviewed at Grace while signing his apartment lease, and landed the job.
Run Weekly 30-Minute One-On-Ones
- Hold weekly 30-minute one-on-ones with each property manager to catch problems early.
- Use the meetings to surface fires, track metrics, and give timely guidance that managers can implement immediately.