00:00 Introduction

02:55 Understanding Customer Avatars and Personas

06:02 Defining Customer Profiles and Their Importance

08:53 The Role of Customer Names in Marketing

12:09 Discovering Customer Avatars Through Observation

15:00 The Complexity of Customer Archetypes

18:08 Balancing Brand and Growth Marketing

20:57 Identifying Customer Identities

23:49 Leveraging Subconscious Data for Marketing

33:11 Innovative Survey Techniques

38:13 Understanding Customer Bias

44:02 The Importance of Identity in Marketing

49:16 Emotional Triggers in Consumer Behavior

55:20 Cultural Influence on Consumer Choices

01:00:43 The Role of Reach in Shaping Markets

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Episode 15 – Theater-of-the-mind vs. Maps, Minis, and Other Visual Representations (with Murph)