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Lenskart built its empire on franchisees. Now it’s battling them in courts
Apr 16, 2025
Lenskart has skyrocketed to become India's leading eyewear retailer, but its success has sparked conflict with franchise owners. Allegations of unfair practices and financial deceit have left many franchisees feeling betrayed. As investigations reveal discrepancies in sales figures, tensions rise. The company is now pivoting to a model of company-owned stores, raising further concerns among its partners. With an IPO on the horizon, Lenskart faces a crucial moment, balancing growth with the fallout from these franchise disputes.
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Quick takeaways
- Lenskart's rise to prominence in the eyewear industry has been shadowed by franchisee allegations of unfair practices and transparency issues.
- The company's strategic shift towards more company-owned stores raises concerns among franchisees about their financial security and profitability.
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