Handling Tension On Your Team

Identifying Tension: Mercer and Jeff discuss various signs of tension within a team, such as missed deadlines, unmet expectations, and individuals feeling nervous about their roles.

The Importance of Setting Clear Expectations: They emphasize clearly defining results and expectations to reduce tension and ensure everyone is working towards the same goals.

Accountability and Commitment: The hosts stress the need for team members to take accountability for their work and commit to achieving results, rather than simply focusing on completing activities.

Leadership vs. Autonomy: It’s crucial to balance providing autonomy and demonstrating leadership to guide team members and address performance issues.

Embracing Tension: A certain level of "good tension" can be beneficial, pushing individuals to grow and improve their skills.

The Role of External Perspectives: Seeking out external groups and perspectives can help teams break out of their comfort zones and identify areas for improvement.