The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143

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🎤🎞️Breaking rules…creating customer loyalty “The one with the profitable rule breaker” Zoe Kahn Manager of CX & Retention at Chomps in CX Passport Episode 143🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:40 CX & retention role at Chomps

7:10 Planet Fitness Front desk job influencing CX today

10:32 Breaking CX rules. Creating customer empathy

13:45 CX & Retention…simliar and different

17:30 Fitness competitions inspiring customer empathy today

20:38 1st Class Lounge

24:30 Zoe’s “Let’s Laugh About It” Podcast

28:45 Gaining buy in for CX ideas

34:30 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/

Twitter @_zoekahn_

Chomps on How I Built This with Guy Raz: https://podcasts.apple.com/us/podcast/chomps-pete-maldonado-and-rashid-ali/id1150510297?i=1000595782640

Rick & Clancy's podcast The Loud Quiet: youtube.com/@theloudquiet