The Best Practices Show with Kirk Behrendt 964: Metric Mondays: New Patient Count & New Patient Growth – Miranda Beeson
Every healthy practice needs new patients. But you don't want to just have “more”. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient count and new patient growth, how to calculate actual patient growth, and what you can do to improve your numbers. To learn how to keep a consistent active patient count that's right for your practice, listen to Episode 964 of The Best Practices Show!
Learn More About Miranda:
- Send Miranda an email: miranda@actdental.com
- Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
- Send Courtney an email to learn more about ACT: courtney@actdental.com
More Helpful Links for a Better Practice & a Better Life:
- Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
- Join The Best Practices Association: https://www.actdental.com/bpa
- Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
- Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
- Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
- Get The Best Practices Magazine for free: https://www.actdental.com/magazine
- Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218
Episode Resources:
- Watch the video version of Episode 964: https://www.youtube.com/@actdental/videos
Main Takeaways:
- Track your new patient count to know how effective your scheduling and marketing is.
- Healthy practices need new patients. Figure out the right number for your practice.
- Set a monthly new patient goal that is aligned with your long-term growth goals.
- Know your actual patient growth by measuring new patient growth count.
- Create documented follow-up systems to recapture your lost patients.
- Align your team with your new patient goal so they can monitor it.
Snippets:
0:00 Introduction.
1:30 New patient count and new patient growth, explained.
3:37 How new patient count impacts the practice.
7:04 What you can do to impact new patient count.
7:51 New patient growth, explained.
10:37 How new patient growth impacts the practice.
11:27 What you can do to impact new patient growth.
16:22 Final thoughts.
Miranda Beeson, MS, BSDH Bio:
Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.
Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.