

The one with the resilience - Tabitha Dunn E212
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đ¤đď¸âThe one with the resilienceâ with Tabitha Dunn in CX Passport Episode 212đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction: Welcoming Tabitha Dunn
2:12 CX around the world: Cultural nuance and customer individuality
4:51 Reducing call volume the right way
8:48 Building CX teams from the ground up
11:08 Why frequency isnât the best way to prioritize CX fixes
12:52 How resilience powers effective CX leadership
16:00 First Class Lounge: Family trips, French food, and sweet potato rebellion
21:18 The future of CX and what leaders need to do now
24:19 Whatâs next for Tabitha in customer experience
25:12 Where to connect with Tabitha
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Episode resources:
Tabitha LinkedIn: https://www.linkedin.com/in/tabithadunn/