"If you can fix the broken windows, people stop committing crime." Today, Alex (@AlexHormozi) talks about how your parking space can tell you about the culture of your team and how it affects customer service. He emphasizes the importance of putting customers first and setting the right tone for exceptional customer service from the moment they arrive.
Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.
Timestamps:
(0:43) Parking reflects team and customer values.
(2:35) Prioritize customer convenience over personal parking preferences.
(3:27) Minimize customer issues like parking for better experience.
(4:01) Small details like parking sets tone for organization.
(4:32) Assess trainer parking to improve service quality.
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The Game with Alex Hormozi